Cancellation & Refunds Policy
For Cancellations please contact the us via contact us link.
Requests received later than two business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
There is no provision for cancellation and request for refund of conferences/events registration fees including transaction/service charges, etc. will not be entertained in any circumstances. Any type of charge back will not be considered by the bank except in the case of failed transaction which will be settled solely by the bank with the applicants/customers.
The fee once paid for conferences/events will normally NOT be refunded on any account nor would this fee be held in reserve for future conferences/events.
In the conference/event registration is successful but post-payment due to unexpected and extenuating circumstances, the event is cancelled; refund policy will be applicable for determining whether refunds will be granted for the particular registration.
The amount of refund will be limited to only the registration fee amount. Online payment fees will not be refunded, payable towards online payment processing.
It is mandatory for the users to maintain unique invoice and Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.
In the majority of cases, there is NO other situation under which GRAWW will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, GRAWW and Conference/event organizers team will work with you to reach a mutually acceptable solution. GRAWW intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with its users.
If paid by credit card, refunds for other services than conferences/events registration fees will be issued to the original credit card provided at the time of purchase and in case of payment gateway payments refund will be made to the same account.